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Service Sales Territory Manager - Massachusetts

Ref: 592 Date Posted: Wednesday 21 Jul 2021
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Peak Scientific Inc., a fast-growing company specializing in the manufacture of laboratory gas generators for the life science and biomedical market, is looking to recruit a talented Service Sales Territory Manager. You would be joining a North American team of around 70 staff, including dedicated sales and field service engineer teams covering the whole of mainland US and key territories in Canada.

We are an award- winning company with our headquarters in Scotland. We have a very strong reputation in the marketplace with plans to grow significantly over the next few years. We export 90% of our sales to approximately 126 countries. We have an expanding operation in the Americas which is headquartered in Billerica, Massachusetts.

Reporting to the NA Service Sales Manager, the job holder will be responsible for selling and educating our existing customers on Peak Protected Service Contracts. The individual will be responsible for inside sales, supporting geographical and/or vertical territories within North America. The Service Sales Territory Manager will interact with both direct end-user customers and reseller partners. Additionally, in line with Peak’s strong customer service ethos, the role will involve further development of Peak Protected customer service strategies and functions. This position is based in our offices in Billerica, MA and will work onsite during regular office hours. COVID-19 safety protocols are in place in our office to ensure employee wellbeing.

Duties and Responsibilities:

  • Educating and selling Service Contracts to existing Peak customers.
  • Making outbound phone calls to a variety of companies and sales channels to capture quotes/orders.
  • Identifying opportunities to promote and offer our product.
  • Closing sales via phone or email.
  • Following up on pending opportunities/quotes and updating the CRM system
  • Utilizing sales tools to profile and gather sales opportunity intelligence.
  • Cultivating relationships with customers to ensure their needs are being met and to uncover opportunities up/cross selling.

Skills and Qualifications:

  • 3-5 years Inside Sales experience or equivalent
  • Proven ability to generate and close sales opportunities in their current position
  • Customer focused – able to build relationships and gain trust
  • Ability to manage relationships and enjoy being part of team
  • Self-motivated, ambitious, and driven with the capacity to plan time effectively & prioritize as required
  • Results driven, ability to manage personal and collective team targets
  • College degree and work experience in a service driven industry a plus but not essential

At Peak we recruit individuals who fit our culture and values. The atmosphere is fun, friendly but with a high degree of professionalism and a non- corporate feel.  We respect our colleagues, customers and suppliers and we offer freedom to act, to challenge the status quo but to also take responsibility. If you have what it takes to be part of Peak please click APPLY!

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