Overview
Reporting to the Service Sales Team Leader, the job holder will be responsible for selling and educating our existing customers on Peak Protected Service Contracts, with specific focus on contract renewals. The individual will be responsible for inside sales, supporting geographical territories within North America. The Inside Sales representative will interact with both direct end-user customers and reseller partners. Additionally, in line with Peak’s strong customer service ethos, the role will involve further development of Peak Protected customer service strategies and functions.
Key Duties:
- Manage a personal territory consisting of prospects and customers across various markets including pharma, biotech, government, and academia
- Following up on leads and cold calling to establish new sales prospects, managing a pipeline and developing and delivering proposals for customers clearly illustrating Peak Scientific’s service value proposition
- Input and update customer information and sales opportunities in the SAP CRM database daily and that accuracy is maintained
- Follow SAP B1 and service sales best practices
- Assist with the preparation of bi-weekly forecasts for your region for the Head of Service Sales and Director of Sales & Marketing
- Monitors connect rate and prepare countermeasures when KPIs are not met
- Representing Peak Scientific at tradeshows
Key Skills
- 1-3 years Inside Sales experience or equivalent
- Proven ability to generate and close sales opportunities in their current position
- Customer focused – able to build relationships and gain trust
- Able to manage relationships and enjoy being part of team
- Self-motivated, ambitious, and driven with the capacity to plan time effectively & prioritize as required
- Communication – able to communicate clearly and accurately by adopting a range of styles
- Results driven, ability to manage personal and collective team targets
- College degree and work experience in a service driven industry a plus but not essential