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Service Sales Territory Manager - Hybrid in Billerica - Massachusetts

Ref: 802 Date Posted: Saturday 20 May 2023

An exciting opportunity has arisen for a sales talent to join our Service Sales Team in Billerica MA.

Peak Scientific Inc. is the rapidly expanding North American arm of Peak Scientific, with its main US office located in Billerica, Massachusetts, and plans for further significant growth over the next few years. You would be joining a North American team of around 70 staff, including dedicated sales and field service engineer teams covering the whole of mainland US and key territories in Canada. Reporting to the Service Sales Team Leader, the job holder will be responsible for selling and educating our existing customers on Peak Protected Service Contracts, with specific focus on contract renewals. The individual will be responsible for inside sales, supporting geographical territories within North America. The Inside Sales representative will interact with both direct end-user customers and reseller partners. Additionally, in line with Peak’s strong customer service ethos, the role will involve further development of Peak Protected customer service strategies and functions.


Key Duties:

  • Manage a personal territory consisting of prospects and customers across various markets including pharma, biotech, government, and academia

  • Following up on leads and cold calling to establish new sales prospects, managing a pipeline and developing and delivering proposals for customers clearly illustrating Peak Scientific’s service value proposition

  • Input and update customer information and sales opportunities in the SAP CRM database daily and that accuracy is maintained

  • Follow SAP B1 and service sales best practices

  • Assist with the preparation of bi-weekly forecasts for your region for the Head of Service Sales and Director of Sales & Marketing

  • Monitors connect rate and prepare countermeasures when KPIs are not met

  • Representing Peak Scientific at tradeshows

Key Skills

  • 1-3 years Inside Sales experience or equivalent

  • Proven ability to generate and close sales opportunities in their current position

  • Customer focused – able to build relationships and gain trust

  • Able to manage relationships and enjoy being part of team

  • Self-motivated, ambitious, and driven with the capacity to plan time effectively & prioritize as required

  • Communication – able to communicate clearly and accurately by adopting a range of styles

  • Results driven, ability to manage personal and collective team targets

  • College degree and work experience in a service driven industry a plus but not essential


Peak Scientific is a global leader in developing innovative gas generation solutions for analytical laboratories in a wide variety of industries including life sciences, biomedical, pharma, petrochemical and environmental. After over 20 years of sustained growth, Peak is well established as a dominant player in laboratory gas generation - a market which is estimated to be worth over £250m globally, and still growing. This success is a result of a continual focus on manufacturing cutting-edge products and in directly supporting customers across the world with industry-leading service and maintenance. With over 20 overseas offices across every continent and over 600 staff globally, Peak is one of Scotland’s manufacturing success stories of the past decade.

The company is offering a competitive package and opportunities to develop within an expanding international company. We respect our colleagues, customers and suppliers and we offer freedom to act, to challenge the status quo but to also take responsibility. If you have what it takes to be part of Peak, click APPLY!

Peak Scientific is an equal opportunity employer and values diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification.

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