Job: Service Supervisor/Australia and New Zealand
Location: Peak Scientific Australia, Melbourne
Country: Australia
Job type: Full Time
We are global market leaders in the design, manufacture and servicing of instrument gas generators for analytical laboratories. With over a decade of sustained high growth and an international footprint of 425 staff across 20 countries, Peak is one of Scotland’s fastest growing manufacturing businesses; a status recognised recently with the accolade of being one of only two companies to be awarded two Queens Awards for Enterprise in 2016. With this continuing success and growth we are looking for a Service Supervisor - ANZ.
Reporting directly to the Country Manager - ANZ, your key responsibility will be for the operation and delivery of service throughout ANZ.
The role will also involve:
- Managing Service calls and schedule, ensuring preventative maintenance visits are scheduled in a timely fashion, breakdowns are addressed within the agreed response parameters and global KPI’s.
- Escalating to Technical Manager all technical complaints/field issues, communicating information accurately and contributing to solutions where applicable
- Managing stock usage and ensure accurate inventory levels are maintained in warehouse and engineer van stock.
- Managing the service reporting process ensuring all field based personnel are providing the required level of detail
- Monitoring engineer utilisation KPIs, ensuring a reasonable balance between workload and resource, reporting the same monthly to HQ.
- Assisting the service and sales team with technical knowledge, part numbers and procurement of Peak and 3PP service items to achieve 1 time - quote, order and install KPI.
- Communicating and promoting the full suite of service products including CSP, paid-service & supported service options to Peak customers.
- Assisting in field service and mid-scale installations as required
With a good standard of education, degree preferable but not essential, you must have a proven track record in service delivery within a technical sector, where you have led and managed teams to achieve challenging targets. You should have the capability to develop specific product knowledge quickly. Your key attributes will include:
- Strong all-round communication and interpersonal skills at all levels
- Very high customer focus
- The resilience to remain effective in the face of pressure.
This Company is offering a competitive package and opportunities to develop within an expanding international company. If you have what it takes to be part of Peak, make the move today and click APPLY!