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Service Support Administrator - Massachusetts

Ref: 460 Date Posted: Tuesday 14 Jan 2020
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An exciting opportunity has arisen for a talented Service Support Administrator to join our Service Sales division, based in our offices in Billerica, MA

THE COMPANY: Peak Scientific is a global leader in developing innovative gas generation solutions for analytical laboratories in a wide variety of industries including life sciences, biomedical, pharma, petrochemical and environmental.  With over 20 years of sustained growth, Peak has firmly established itself as a dominant player in a global market for laboratory gas generation worth over £250m in 2019, with a focus on manufacturing cutting-edge products and directly supporting customers across the world with industry-leading service and maintenance. With over 20 overseas offices across every continent and over 500 staff globally, Peak is one of Scotland’s manufacturing success stories of the past decade.

This Service Support Administrator role will involve:

  • Create opportunities within CRM system and update prevalent information.
  • Create and update service quotations in conjunction with the Service Sales Team.
  • Submit contract order forms and update CRM/ERP system after receipt of orders.
  • Liaison with customers for account information and order placement.
  • Quote, process, and invoice spare parts in the North America.
  • Have the discipline to follow-up on pending spare part quotations and to update opportunities with notes and status in SAP.
  • Process, create, and invoice maintenance contracts on the system.
  • Collaborate and liaise with global offices as well as other departments such as Planning, Sales, Finance and Logistics to gain and share necessary information.
  • Answer incoming calls, greeting callers, providing information, transferring calls and/or taking messages as necessary.

The Service Support Administrator will have a proven track record in a similar role, including experience of MS Office and SAP or a similar order processing system.   Excellent communication skills will enable you to build relationships and gain trust with our service delivery team.  With a strong customer focus, you will also have:

  • Enthusiastic, proactive with a professional nature; you will have the ability to learn quickly and work timeously with a willingness to take responsibility and ownership of multiple tasks.
  • Proven track record demonstrating an accuracy in processing and data entry.
  • Excellent interpersonal communication skills with the ability to work in a team and to build strong professional relationships at all levels.
  • Well organized, flexible and tidy with excellent attention to detail and quality.
  • Superior time management skills; ability to multi-task, set priorities and plan ahead in this busy role.
  • Intermediate knowledge of Microsoft packages (Excel, PowerPoint & Outlook) is essential.
  • A working knowledge of SAP and/or CRM is desirable.

At Peak, we recruit individuals who fit our culture and values. The atmosphere is fun, friendly but with a high degree of professionalism and a non- corporate feel.  We respect our colleagues, customers and suppliers and we offer freedom to act, to challenge the status quo but to also take responsibility. It is a challenging, dynamic and energized environment, with unlimited opportunities for personal and professional growth. If you are open-minded, driven and quick to learn we want to speak to you.

If you have what it takes to be part of Peak, click APPLY!

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