Service Sales Administrator / Sales Support Specialist
Overview
Reporting to the NA Service Sales Manager, the job holder will be responsible for all administrative tasks required in the service sales department. The individual will be more specifically responsible for preparing leads, opportunities, quotations, and order submission in North America alongside the service sales team. The service administrator will work along the inside sales, service delivery, and finance teams locally and abroad. Additionally, in line with Peak’s strong customer service ethos, the role will involve further development of Peak Protected customer service strategies and functions.
Duties and Responsibilities
- Create opportunities within CRM system and update prevalent information.
- Create and update service quotations in conjunction with the Service Sales Team.
- Submit contract order forms and update CRM/ERP system after receipt of orders.
- Liaison with customers for account information and order placement.
- Quote, process, and invoice spare parts in the North America.
- Have the discipline to follow-up on pending spare part quotations and to update opportunities with notes and status’ in SAP.
- Process, create, and invoice maintenance contracts on the system.
- Collaborate and liaise with global offices as well as other departments such as Planning, Sales, Finance and Logistics to gain and share necessary information.
Key Tasks
- Day to day ownership ensuring new and renewal contract opportunities are created with necessary information updated in a timely manner.
- Collaborate with service team on preparation for any maintenance contract orders and troubleshooting potential contract issues.
- Working closely with Service Sales Team to prepare accurate quotations for various services.
- Updating CRM/ERP system with all relevant customer information and orders.
- Cross trained with other Service Sales and Service Delivery Administration.
Skills and Qualifications
- Enthusiastic, proactive with a professional nature; you will have the ability to learn quickly and work timeously with a willingness to take responsibility and ownership of multiple tasks.
- Proven track record demonstrating an accuracy in processing and data entry.
- Excellent interpersonal communication skills with the ability to work in a team and to build strong professional relationships at all levels.
- Well organized, flexible and tidy with excellent attention to detail and quality.
- Superior time management skills; ability to multi-task, set priorities and plan ahead in this busy role.
- Intermediate knowledge of Microsoft packages (Excel, PowerPoint & Outlook) is essential.
- A working knowledge of SAP and/or CRM is desirable.