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Technical Product Specialist - Massachusetts

Ref: 730 Date Posted: Thursday 04 Aug 2022
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Technical Product Specialist

As Technical Product Specialist reporting to the Head of Technical – North America, you will support all Technical Sales enquiries, generator and spare part sales, and projects for our Territory Managers, Manufacturers Reps, Customers, OEMs and Office teams.  

Duties will include:

  • Working closely with Territory Managers, Manufacturer’s Reps to understand the customer’s needs and pain points, to effectively link to our product features and benefits.
  • Preparing iFlow quotations in SAP B1 to be tendered to prospective customers.
  • Creating technical drawings to provide layout/generator plans for customers.
  • Continuously monitoring the industry trends and customer feedback, to anticipate future market needs and report the findings to product management for the purpose of new product development.
  • Undertaking extensive technical training on all Peak and non-Peak products, i.e., external compressors, and participate in continuous partnership discussions and ongoing educational classes with vendors.
  • In conjunction with Head of Technical, NA, support the management of 3PP supplier relationships including annual pricing negotiations, part setup and escalations of any nature.

In addition you will have an Associate’s degree or technical school background, a strong knowledge of electrical and mechanical systems and the ability to read/follow electrical, mechanical, and pneumatic diagrams.

 You will also possess:

  • Complete and detailed understanding of pressure systems and transportable gases.
  • Experience with CAD Drawing
  • Good practical skills and a methodical approach to problem solving.
  • Knowledge of CRM systems.
  • Able to interface comfortably and effectively both internally and externally at all levels.

Our values are structured around our colleagues, our customers and our service, and while our approach and atmosphere within the business is fun, friendly and informal, our priority is always on delivering successful outcomes for our customers. These company values are what inform and protect our unique culture, which in turn shapes our brand and differentiates us in the eyes of our partners around the world. At the heart of Peak is a focus on ‘doing the right thing’, it’s an informal approach but one which is well-known and understood throughout our business.

Established over 20 years, Peak Scientific is a leading innovator in the design, manufacture and support of high-performance gas generators for analytical laboratories, with direct operations in every continent around the world. This success is a result of a continual focus on manufacturing cutting-edge products and in directly supporting customers across the world with industry-leading service and maintenance. With over 20 overseas offices across every continent and over 600 staff globally, Peak is one of Scotland’s manufacturing success stories of the past decade. This is a rare opportunity to be a part of that, as we move into the next phase of growth, consolidation and global expansion with plans to establish new manufacturing and distribution capacity, both in the UK and internationally.

Now is a great time to join us!  This role will be challenging and fast-paced but rewarding and engaging.  On offer in return is a fantastic work life and fun balance, a great work environment, plus the chance to make a real contribution to the future growth and success of a global business.  If you like the sound of our brand and culture, please click APPLY!

Peak Scientific is an equal opportunity employer and values diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification.


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