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Technical Support Specialist - Glasgow

Ref: 337 Date Posted: Wednesday 12 Dec 2018
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Due to continued growth, we are recruiting for a Technical Support Specialist to join our Service team here at Peak HQ in Inchinnan.

THE ROLE: As a Technical Support Specialist, in our fast-paced technology manufacturing organisation, you will be the first point of contact for customers with technical enquiries across a large geographical area and product range. This high profile role demands a mix of technical acumen and fantastic customer service skills. This is a challenging role where no two days are the same, however if you enjoy solving problems and have a genuine desire to grow with an award winning organisation, this could be the perfect role for you.

Reporting to the Technical Manager you will be responsible for:

  • Organising and providing a high level of technical support for our customers and distributors in conjunction with the service management system
  • Responding to and recording all incoming technical calls and emails within agreed SLA
  • Prioritisation of incoming emails and reporting escalated issues to Technical Manager where required
  • Management of the service bay to ensure in house repairs are turned around within agreed timescales
  • Managing warranty part requests and working collaboratively with other service teams and managers.

You must have a proven track record in a technical support role and/or fault finding in mechanical systems.

Please note that this is not an IT role. You will be providing Technical Support for Peak Scientific generators.


Your key attributes will include:

  • Fault Diagnosis experience
  • Robust knowledge of mechanical systems
  • Good practical skills and a methodical approach to resolving problems
  • Knowledge of CRM systems
  • Self-motivation, with the ability to work autonomously
  • Excellent time management skills with the ability to multi task effectively
  • Good communication and interpersonal skills
  • Strong telephone manner and Microsoft Office skills.

At Peak we target individuals who fit our culture and values, you will have a high degree of professionalism but appreciate our non- corporate feel in a fun atmosphere

THE COMPANY: Peak Scientific is a global market leader in the design, manufacture and servicing of instrument gas generators for analytical laboratories. With over a decade of sustained high growth and an international footprint of 475 staff across 20 countries, Peak is one of Scotland’s fastest growing manufacturing businesses; a status recognised recently with the accolade of being one of only two companies in the UK to be awarded two Queens Awards for Enterprise in 2016, one of which was for our service offering. Over the last five years the company has enjoyed impressive annual growth between 25 and 30%, overall and 60% growth across the service division, selling 90% of our gas generator products overseas to over 126 countries. Individuals who fit our culture and values will have a high degree of professionalism but appreciate our non-corporate feel in a fun atmosphere.

There is a competitive remuneration package and the opportunity to develop within a rapidly expanding technology manufacturing business, in a very energised and challenging environment. If you can see yourself in our global business, please click the Apply button.


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