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Technical Support Specialist - Japan

Ref: 556 Date Posted: Monday 01 Mar 2021
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THE COMPANY: Peak Scientific is a global leader in developing innovative gas generation solutions for analytical laboratories in a wide variety of industries including life sciences, biomedical, pharma, petrochemical and environmental.  With over 20 years of sustained growth, Peak has firmly established itself as a dominant player in a global market for laboratory gas generation worth over £250m in 2019, with a focus on manufacturing cutting-edge products and directly supporting customers across the world with industry-leading service and maintenance. With over 20 overseas offices across every continent and over 500 staff globally, Peak is one of Scotland’s manufacturing success stories of the past decade.

With this continuing success and growth we are looking for a Technical Support Specialist to support our Japan operations.

THE ROLE: Reporting to the Country manager, this role will be based in Tokyo. Your main job functions will include:

  • Provide a high level of technical support for our customers and business partners
  • In conjunction with the Senior FSE, schedule all field service activities including Planned Maintenance Visits and Breakdown visits, adhering to Service Level Agreements
  • Management of Inventory, including ordering and shipping all parts.
  • Maintain records of all telephone calls, install base, service contract schedule
  • Liaise with Global Technical Manager reporting product issues and field failures on a monthly basis
  • Report all commercially sensitive escalations to the Country Manager in a timely fashion

THE CANDIDATE: You will have the following skills sets and experience:

  • Experience in this type of engineering technical support role advantageous
  • Self-motivated and ability to work with minimal supervision
  • Ability to work as part of a team
  • Knowledge of electronics and mechanical systems
  • Previous knowledge of remote fault finding
  • Microsoft Office Skills
  • Ability to follow schematics

Now is a great time to join us!  This role will be challenging and fast-paced, but rewarding and engaging.  On offer in return is a fantastic work, life and fun balance, a great work environment, plus the chance to make a real contribution to the future growth and success of a global business.  If you like the sound of our brand, culture,  please click APPLY!

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