Location:    Newcastle Or Glasgow - Hybrid ( 4 days office, 1 day WFH) 

About the role 
Peak International Group are seeking an experienced Product Manager to lead the strategic growth and lifecycle management of our Peak Gas and NobleGen Cryogenic portfolios. This is a global role with visibility across regions and direct impact on Peak International Group’s long term growth strategy.

In this position, you will play a pivotal role in shaping the future of our gas and cryogenic product platforms — driving strategy, simplifying and evolving the portfolio, and ensuring scalable, differentiated solutions that deliver real value to our customers worldwide.

This role combines deep technical understanding with strong commercial and customer insight, partnering closely with Engineering, Marketing and Regional teams to translate customer needs into compelling, market ready solutions. Regular travel to our Newcastle or Glasgow office is required. 

What you’ll do
Portfolio Strategy & Growth
•    Own and drive the global product strategy and growth roadmap for the Peak Gas and NobleGen Cryo portfolios
•    Lead full product lifecycle management — from concept and development through launch, optimization and retirement
•    Identify unmet customer needs, portfolio gaps, and new commercial opportunities
•    Consolidate, simplify, and evolve product offerings within your portfolio to improve clarity, value, and market relevance

Customer & Market Focus
•    Apply strong technical knowledge of cryogenic and industrial gas applications to solve real customer problems
•    Translate customer insights into clear value propositions, differentiated positioning, and go to market strategies
•    Conduct market and competitive analysis to inform strategic decisions and strengthen market positioning

Cross Functional Leadership
•    Partner with Engineering, Marketing and Regional teams to ensure alignment with business and customer objectives
•    Define and manage product roadmaps, including pricing strategy and commercialization plans
•    Support regional deployment while maintaining global consistency
•    Enable sales success through training, tools, and clear product messaging

Performance & Optimization
•    Monitor product performance, customer feedback, and commercial outcomes
•    Use data driven insights to guide investment decisions, prioritization, and innovation
•    Drive continuous improvement across the portfolio

What you’ll bring
Experience
•    Proven experience balancing technical depth with commercial decision making
•    Product management experience within a product led organization
•    Experience in cryogenics, industrial gases, scientific instrumentation, or a related technical field is highly desirable

Skills & Capabilities
•    Technically credible and comfortable engaging with engineers, customers, and commercial teams
•    Strong problem solving skills with a structured, innovative approach
•    Highly self motivated, curious, and able to work independently in a global environment
•    Excellent communication skills with fluency in written and spoken English

Why Peak?
At Peak, our people are driven by shared values:
•    Put Customer First – we place customer needs at the heart of every decision
•    Be Innovative – we challenge ourselves to find better ways to work and grow
•    Stay Agile – we act decisively and take accountability
•    Always Respectful – we collaborate, support, and value one another
•    Show Pride & Passion – we care deeply about what we do

This is an opportunity to shape a globally significant product portfolio in a technically advanced, fast growing organization.

Location - Southwest Germany (Frankfurt, Karlsruhe, Stuttgart) & Switzerland

Field-Based - Frequent Regional Travel

Salary - €58000- €62000 

Peak Scientific is a global leader in laboratory gas generation solutions, supporting some of the world's most innovative scientific organisations. As we continue to grow across Europe, we are looking for a commercially driven Territory Manager to take ownership of our Southwest Germany and Switzerland territory.

This is an exciting opportunity for an ambitious sales professional to manage an established territory, develop new business opportunities, strengthen customer relationships, and drive sustainable revenue growth across a key strategic region

The Role

As Territory Manager, you will take full ownership of your territory, driving sales performance across our portfolio of market-leading products. You'll work closely with OEMs, distributors, and end users, building strong commercial relationships and delivering solutions that meet customer needs.

You'll be responsible for managing the complete sales cycle, from business development and prospecting through to negotiation, forecasting, and account management. Success in this role requires strong commercial acumen, disciplined pipeline management, and a proactive approach to developing opportunities within the territory.

Key Responsibilities

• Drive sales growth and achieve revenue targets across Southwest Germany and Switzerland.
• Develop and execute territory plans to maximise market penetration and business opportunities.
• Build and maintain strong relationships with OEMs, distributors, and end users.
• Identify and win new business through proactive prospecting and customer engagement.
• Manage a robust sales pipeline and ensure opportunities progress effectively through to closure.
• Prepare quotations, negotiate commercial agreements, and protect margin performance.
• Maintain accurate CRM records, forecasts, and reporting.
• Collaborate closely with service, marketing, and operations teams to deliver an exceptional customer experience.
• Represent Peak Scientific at industry events, exhibitions, and customer meetings.

About You

We're looking for someone who combines technical sales expertise with strong relationship-building skills and a passion for delivering results.

You will ideally have:

• A proven track record of achieving or exceeding sales targets in a B2B environment.
• Experience within technical, engineering, scientific, laboratory, or industrial sales.
• Strong commercial awareness and negotiation skills.
• The ability to work independently and manage a geographically diverse territory.
• Excellent relationship management and communication skills.
• Experience using CRM systems and managing sales pipelines.
• Fluency in both German and English. French would be advantageous.

What Makes This Opportunity Different?

This role offers significant autonomy and the opportunity to make a direct impact on business growth within a highly visible territory. You'll join a global organisation known for innovation, customer focus, and market-leading technology while working alongside a supportive international team.

The position involves regular travel throughout Southwest Germany and Switzerland, spending substantial time with customers, partners, and prospects to build relationships and develop opportunities.

Why Join the Peak International Group?

At the Peak International Group, we're passionate about innovation, collaboration, and helping our customers achieve scientific excellence. We invest in our people, encourage personal development, and provide opportunities to build rewarding international careers.

At Peak, our values guide everything we do. We're passionate about putting customers first, embracing innovation, staying agile in a fast-paced environment, treating everyone with respect, and taking pride in delivering great results together. If you're curious, collaborative, and driven to make a positive impact, you'll fit right in.

Peak International is a global leader in the design, manufacture, and support of high-performance gas generators for analytical laboratories worldwide. As we continue to grow our presence across Europe, we are looking for an ambitious and commercially driven Territory Manager to lead sales growth across the Benelux region.

This is an exciting new opportunity for a proven sales professional who thrives in a customer-facing environment, enjoys building long-term partnerships, and has a passion for delivering technical solutions that create value for customers.

As Territory Manager, you will take full ownership of the Benelux territory, driving revenue growth through direct customer engagement, channel partner development, and strategic business development activities.

What You'll Be Doing

Territory & Revenue Growth

• Own and deliver sales targets across the Benelux region
• Drive growth and market penetration across Peak International’s full product portfolio
• Identify, prioritise, and convert new business opportunities
• Develop and execute territory plans that support sustainable revenue growth

Business Development & Sales Execution

• Build and manage a healthy, qualified sales pipeline
• Prospect and generate new business opportunities through proactive outreach and market engagement
• Conduct regular face-to-face customer meetings across the territory
• Progress opportunities effectively through the sales cycle to successful closure

Customer & Channel Management

• Develop strong, commercially effective relationships with distributors, OEM partners, and end users
• Act as the primary commercial contact for customers within the territory
• Support and grow distributor performance to maximise market coverage
• Provide solution-focused sales support tailored to customer applications and requirements

Commercial Management

• Prepare accurate quotations aligned with pricing and margin objectives.
• Negotiate commercial agreements while maintaining profitability.
• Build a strong understanding of customer needs, applications, and buying drivers.

Collaboration & Market Insights

• Work closely with service, marketing, and operations teams to ensure excellent customer outcomes.
• Share market intelligence and customer feedback to support strategic decision-making.
• Represent Peak Scientific at trade shows, exhibitions, and industry events.

CRM & Forecasting Excellence

• Maintain accurate customer, opportunity, and forecast data within CRM.
• Deliver reliable weekly and monthly sales forecasts.
• Participate actively in sales reviews and pipeline management discussions.
• Follow established sales processes and reporting standards.

About You

We're looking for someone who combines technical sales expertise with strong relationship-building skills and a passion for delivering results.

You will ideally have:

• Proven success in achieving or exceeding sales targets within a B2B sales environment.
• Experience in technical, scientific, laboratory, industrial, or engineering-related sales.
• Strong commercial acumen and a disciplined approach to sales management.
• Ability to work independently and effectively manage a geographical territory.
• Excellent relationship-building, negotiation, and communication skills.
• Experience working with distributors, channel partners, or OEM customers.
• Fluency in English is essential with fluency in French being advantageous

Desirable

• Experience selling into laboratory, analytical instrumentation, life sciences, healthcare, pharmaceutical, or industrial sectors.
• Knowledge of CRM systems and structured pipeline management methodologies.

What Makes This Opportunity Different?

This role offers significant autonomy and the opportunity to make a direct impact on business growth within a highly visible territory. You'll join a global organisation known for innovation, customer focus, and market-leading technology while working alongside a supportive international team.

The position involves regular travel throughout Southwest Germany and Switzerland, spending substantial time with customers, partners, and prospects to build relationships and develop opportunities.

Travel Requirements

This is a field-based role requiring regular travel throughout the Benelux and the Netherlands region, typically around 50% of working time. Frequent in-person customer engagement is critical to success, enabling you to build relationships, develop opportunities, and drive territory performance.

Why Join the Peak International Group?

At the Peak International Group, we're passionate about innovation, collaboration, and helping our customers achieve scientific excellence. We invest in our people, encourage personal development, and provide opportunities to build rewarding international careers.

At Peak, our values guide everything we do. We're passionate about putting customers first, embracing innovation, staying agile in a fast-paced environment, treating everyone with respect, and taking pride in delivering great results together. If you're curious, collaborative, and driven to make a positive impact, you'll fit right in.

Location – Peak HQ-  Inchinnan, Renfrewshire

Duration - 12-month fixed-term contract

Ready to make a lasting impact and shape the future at Peak? 

We are looking for an experienced HR Governance & Project Lead to drive an important people transformation programme within Peak International.

This is a unique opportunity to build the foundations of a modern, scalable and compliant HR function. Reporting directly to the Group People Director, you'll take ownership of creating a best-practice HR governance framework that strengthens our people processes, empowers managers, and supports future business growth.

If you enjoy bringing structure to complexity, transforming ideas into practical solutions, and leaving a lasting legacy, this role will provide the challenge and visibility you're looking for.

The Opportunity

Over the next 12 months, you'll lead a programme designed to establish consistent, compliant and user-friendly HR practices across our UK operations, with opportunities to influence our wider global organisation.

Working closely with HR colleagues, business leaders and subject matter experts, you'll review and redesign key people processes, develop practical management tools, and create the governance structures that underpin an effective HR function.

This is a hands-on role for someone who thrives on delivery, enjoys building frameworks from scratch and can balance strategic thinking with practical execution.

What You'll Be Doing

As the HR Governance & Project Lead, you will:

• Design and implement an overarching HR governance framework
• Establish HR risk management, audit and governance reporting processes
• Review and modernise HR policies, ensuring alignment with employment legislation and best practice
• Identify compliance gaps and develop sustainable solutions
• Map, simplify and improve end-to-end employee lifecycle processes
• Create standard operating procedures, process maps and practical guidance documents
• Develop manager toolkits, templates, workflows, letters and forms
• Build comprehensive guidance across key people topics, including:
  • Performance management
  • Conduct and capability
  • Absence management
  • Recruitment
  • Investigations
  • Grievances
• Own and drive the project plan, milestones, risks and dependencies
• Facilitate workshops and stakeholder sessions to gather insight and build engagement
• Support change management and communications activity to ensure successful adoption

What You'll Deliver

By the end of the programme, you'll have created a suite of tools, frameworks and resources that support managers, employees and HR teams, including:

• HR Governance Framework
• HR Risk Register
• HR Audit Framework
• Policy Review & Modernisation Programme
• Employee Relations Framework
• Performance Management Toolkit
• Absence Management Toolkit
• Recruitment Toolkit
• Employee Lifecycle Procedures
• Manager Guidance Library
• HR Compliance Calendar

What We Are Looking For

We are seeking a proactive and highly organised HR professional who combines strong governance expertise with exceptional project delivery skills.

You'll bring:

• Proven experience leading HR transformation, governance or HR operations projects
• Strong experience developing HR policies, procedures and governance frameworks
• Excellent knowledge of UK employment legislation and HR compliance requirements
• Experience creating practical manager toolkits and process documentation
• Strong project management skills with a track record of delivering complex programmes
• Excellent stakeholder management and influencing capability
• Strong analytical and problem-solving skills
• The ability to work independently, manage multiple priorities and deliver results
• CIPD Level 7 qualification (or equivalent) is desirable
• Experience within a multi-site or international organisation would be advantageous

Why Join Peak?

This is a rare opportunity to lead a meaningful transformation programme and create lasting change across the organisation.

You'll have the chance to:

• Lead a business-critical HR transformation initiative
• Work directly with senior leaders and key decision-makers
• Build governance frameworks and resources from the ground up
• Influence the future shape of HR within a growing international business
• Leave a tangible legacy that will support managers and employees for years to come

If you're passionate about building better HR foundations, driving improvement and delivering practical solutions that make a difference, we'd love to hear from you.

Our values

Put Customer First, keep customer needs at the heart of every decision and action

Be Innovative, always curious and open to new ideas and better ways of doing things

Stay Agile, be responsive and make timely, considered and well-informed decisions taking accountability for the outcomes

Always Respectful, kind and supportive, always look for the best in each other and strive to help one another do a better job

Show Pride & Passion, be proud about what we do and enjoy our work

Peak Scientific is an equal opportunity employer and does not discriminate on the basis of race, color, religion or creed, national or ethnic origin, gender, sexual orientation, genetic background, age, disability, military service, or any category protected under applicable law in its hiring, employment or other programs and activities.

Reporting to the Service Team, you will play a key role in supporting day-to-day service operations. Your responsibilities will include coordinating schedules, processing service documentation, maintaining inventory records, and ensuring our Field Service Technicians have the tools, information, and resources they need to deliver an excellent customer experience.

This is a great opportunity for an organised and proactive individual who enjoys working collaboratively, supporting operational excellence, and contributing to the success of a dynamic and customer-focused team.

Key Duties

• Working along teams to provide excellence in the service business.
• Services scheduling, following local procedures, ensuring best planning for service works.
• Use of CRM/SAP and utilise the information to improve overall efficiency of dealing with customer support.
• Be responsible for receive and organize service reports from FST’s
• Make sure all documents are updated and filed correctly
• Feed the Service Control sheets (Service jobs, sales, stock control)
• Separate parts and assure FST have all needed for scheduled jobs;
• Make sure all the service reports and documents are delivered by FST's;
• Be back-up & support to the general office admin requirements;
• Be responsible for stock counting to assure service physical and digital controls are matching;
• Provide monthly stock physical position to match Finance's control;
• Inform and request any special need from FST's

Key Skills required

• Administration degree will be an advantage;
• Previous experience in service administration and after sales as desired skills;
• Self-motivation, self-disciplined and with the ability to work with minimal/no supervision;
• Training and qualifications in business administration as desired skills;
• Good practical skills and a methodical approach to resolving problems;
• Ability to work under pressure against tight deadlines;
• Quick to learn new skills/intuitive;
• Good communication and interpersonal skills;
• Mandatory language proficiency – Portuguese, English;
• Able to interface comfortably and effectively both internally and externally with a broad spectrum of personalities;
• Proactively person, ensuring that objectives and standards are achieved and formally address, quickly and constructively, in line with company procedures.
• Motivate and supportive to the teams, to realise their full potential and objectives.
• Actively seek to develop the skills and capabilities

Why join us?

You’ll be part of a global organisation where collaboration, integrity, and continuous improvement are at the heart of everything we do. We value initiative, encourage innovation, and support our employees to grow and develop their careers.

Our Values

At Peak, how we work is just as important as what we do:

• Customer First – we put our customers at the heart of everything
• Innovative – we’re always looking for better ways of doing things
• Agile – we respond quickly and take ownership
• Respectful – we support and value each other
• Pride & Passion – we take pride in our work and enjoy what we do

Location: Peak International Group HQ- Inchinnan, Renfrew

Due to internal promotion, Peak International Group are seeking an experienced and proactive Quality Engineer to join our growing Quality team at our global headquarters in Inchinnan, Renfrew.

This is an exciting opportunity for a quality professional who enjoys working closely with suppliers and stakeholders, leading investigations, solving complex problems, and driving continuous improvement across a global manufacturing business. The role will support both manufacturing and supplier operations, ensuring products consistently meet the high standards our customers expect.

What You'll Be Doing

As a Quality Engineer, you'll play a key role in maintaining and improving product and process quality across our manufacturing and supplier network. Working collaboratively across Quality, Supply Chain, Manufacturing Engineering, and Design Engineering.

Key responsibilities include:

• Managing supplier quality performance and driving improvement initiatives across the supply base.

• Building strong relationships with suppliers and internal stakeholders across Supply Chain, Manufacturing Engineering, Design Engineering, and Operations.

• Leading investigations into quality concerns, non-conformances, and supplier-related issues.

• Conducting thorough root cause analysis and implementing effective corrective and preventive actions.

• Supporting supplier audits and supplier development activities.

• Analysing quality data and identifying trends to improve products, processes, and supplier performance.

• Supporting new product introductions through First Article Inspection (FAI) activities.

• Driving continuous improvement initiatives and enhancing quality systems and procedures.

Essential Skills & Experience

We're looking for candidates who can demonstrate:

• Supplier Management Experience with the ability to influence and improve supplier performance.

• Minimum requirement -  HNC in Engineering or an engineering related field, Desirable - Bachelors Degree in Engineering or engineering related field

• Experience within a Quality Engineering role in a manufacturing or engineering environment.

• Stakeholder Management Skills, building effective working relationships across multiple functions and external partners.

• Investigation Skills, with experience identifying, analysing, and resolving quality issues.

• Root Cause Analysis Expertise, using structured methodologies to drive permanent corrective actions.

• Knowledge of ISO 9001 Quality Management Systems and continuous improvement methodologies.

• Experience leading supplier audits and development

• Experience interpreting engineering drawings, PPAP and the application of problem-solving methodologies such as 8D would be advantageous

• Experience applying Lean Manufacturing and Six Sigma tools within a manufacturing environment is highly desirable.

Why Peak Scientific?

At Peak Scientific, you'll join a collaborative and innovative team where quality is at the heart of everything we do. You'll have the opportunity to influence supplier performance, improve manufacturing quality, work on exciting product development projects, and contribute to the continued success of a globally recognised organisation.

Our values

Put Customer First, keep customer needs at the heart of every decision and action

Be Innovative, always curious and open to new ideas and better ways of doing things

Stay Agile, be responsive and make timely, considered and well-informed decisions taking accountability for the outcomes

Always Respectful, kind and supportive, always look for the best in each other and strive to help one another do a better job

Show Pride & Passion, be proud about what we do and enjoy our work

Peak Scientific is an equal opportunity employer and does not discriminate on the basis of race, color, religion or creed, national or ethnic origin, gender, sexual orientation, genetic background, age, disability, military service, or any category protected under applicable law in its hiring, employment or other programs and activities.

Westford, MA - Monday through Friday onsite

Estimated Annual Base Salary: $55,000-$65,000

Peak Scientific

PEAK Scientific is a leading nitrogen generator manufacturer and global expert in high-performance nitrogen gas generator and hydrogen gas generator systems for LC-MS, GC, GC-MS and other applications used in laboratories around the world. Putting our customers first is at the heart of everything we do which is why we help lower operational costs, reduce environmental impact and remove the uncertainty and inconvenience of traditional recurring gas supply with an in-house gas generation solution from PEAK Scientific.

Job Overview

The Warehouse Operations Specialist is a key member of the operations team ensuring inventory accuracy through timely processing of materials and equipment in and out of the Peak facility, and conducting regular cycle counts.  Additionally, as an integral member of the operation you will ensures that all parts and equipment are stored safely securely to prevent product damage and/or injury.

Duties and Responsibilities
•    Ensure shipments arrive to customer site on time & update ERP/CRM system with tracking number.
•    Coordinate with service schedulers on shipment needs & deadlines to confirm addresses, as necessary, and timely delivery.
•    Participate in day-to-day operations of the warehouse area, including but not limited to picking and packing, shipping/receiving, order processing and fulfilment.
•    Unload and verify deliveries, ensuring that shipping info and proper count is accurate, recording damage prior to accepting, ensuring paperwork is detailed and complete, receiving goods into stock in ERP/CRM and rotate stock when shelving kits.
•    Identify and assemble service kits and complete production orders to fulfil service and spare parts orders, as needed.  
•    Utilize ERP/CRM to ensure all shipments, both incoming and outgoing, are properly recorded and maintained to provide accurate count of company stock.
•    Preparation of all required shipping documentation including freight and international shipments and return shipments. 
•    Undertake stock counts and checks as and when required by your manager.
•    Off-loading and loading of deliveries and stock movement by hand or using forklift.
•    Maintain organization and cleanliness of warehouse.

Skills and Qualifications
•    Working knowledge of fundamental inventory practices and processes
•    Prior exposure to data entry and core ERP/CRM systems
•    Experience using associated warehouse equipment, including pallet jacks, dollies, fork truck, etc.
•    Excellent time management and organizational skills.
•    Sense of urgency with a high attention to detail and the ability to properly prioritize tasks.
•    Ability to communicate verbally formally and professionally and/or through e-mail.
•    Excellent interpersonal, organizational, and follow up skills required.
•    A forklift driver's certification preferred.
•    Physical stamina and ability to lift 25 pounds.
•    Ability to work independently demonstrating initiative.
•    Be an advocate for safety and safe work practices.
•    Skilled in Microsoft Office suite, and associated software applications.
 

Living by the Peak Values

• Put Customer First, keep customer needs at the heart of every decision and action
• Be Innovative, always curious and open to new ideas and better ways of doing things
• Stay Agile, be responsive and make timely, considered and well-informed decisions taking accountability for the outcomes
• Always Respectful, kind and supportive, always look for the best in each other and strive to help one another do a better job
• Show Pride & Passion, be proud about what we do and enjoy our work

Peak Scientific is an equal opportunity employer and does not discriminate on the basis of race, color, religion or creed, national or ethnic origin, gender, sexual orientation, genetic background, age, disability, military service, or any category protected under applicable law in its hiring, employment or other programs and activities.

Location – Frankfurt, Germany

Salary –  €40000- €46000

Working model – Hybrid

At the Peak International Group, we are passionate about delivering world-class gas generation solutions and exceptional customer support. We are looking for a Technical Support Specialist to join our EMENA Service team and play a key role in supporting our customers, distributors, and OEM partners across the region. The role is based in Germany and reports to the Technical Manager EMENA

The Role

As a Technical Support Specialist, you will provide first-class technical support to customers across the EMENA region, helping to diagnose and resolve issues while delivering an excellent customer experience. You will manage technical enquiries through phone, email, and service systems, ensuring requests are prioritised and resolved in line with agreed service levels.

Working closely with Regional Service Managers, Schedulers, and Service Sales teams, you will support customers throughout their journey, from troubleshooting and repairs to installations and warranty support

What You'll Be Doing

• Providing technical support through Peak's service management systems and processes.

• Responding promptly and professionally to customer enquiries via phone and email.

• Diagnosing technical issues remotely using tools such as Sightcall Visual Support.

• Managing and prioritising support tickets through Zendesk.

• Coordinating field service activity to ensure service level agreements are achieved.

• Supporting customers with service and repair quotations alongside Service Sales colleagues.

• Processing warranty claims and parts requests.

• Coordinating installations and IQ/OQ activities for new generators.

• Escalating technical issues when required and supporting continuous improvement across the service function.

What We're Looking For

We're looking for a customer-focused technical professional who enjoys solving problems and delivering exceptional support. Ideally, you'll have:

• Experience carrying out remote mechanical and electrical fault finding and diagnosis.

• A strong customer service mindset, with a passion for delivering excellent customer experiences.

• Knowledge of pneumatic and/or hydraulic systems.

• Experience troubleshooting technical issues using electrical and mechanical schematics.

• Fluency in both German and English. Additional language skills in French, Spanish, or Italian (C1 level or above) would be highly advantageous.

• Strong organisational skills with the ability to prioritise a varied workload effectively.

• Excellent communication skills and confidence engaging with customers and stakeholders at all levels.

• A proactive, self-motivated approach with the ability to work independently.

• A keen eye for detail and a commitment to delivering high-quality, accurate work.

• The ability to remain calm and effective in a fast-paced environment while managing multiple priorities.

This is an excellent opportunity for someone who enjoys combining technical expertise with customer interaction and is looking to make a real impact within a growing international service team.

Why Join the Peak International Group?

At the Peak International Group, you'll be part of a collaborative and innovative global business where customer satisfaction and technical excellence are at the heart of everything we do. You'll have the opportunity to work with industry-leading technology, develop your expertise, and make a meaningful impact supporting customers across the EMENA region.

At Peak, our values guide everything we do. We're passionate about putting customers first, embracing innovation, staying agile in a fast-paced environment, treating everyone with respect, and taking pride in delivering great results together. If you're curious, collaborative, and driven to make a positive impact, you'll fit right in.

If you're passionate about problem-solving, enjoy working in a customer-focused technical environment, and are looking for your next challenge, we'd love to hear from you.

Location:, Peak International Group HQ- Inchinnan, Renfrew
 

Are you an experienced technical service professional with a passion for problem-solving, knowledge sharing and improving service performance? We are looking for a Group Technical Specialist to join our Group Technical team and play a key role in supporting our regional service teams globally.

In this role, you will act as an important link between Global Service, Group Technical and the Training function. You will use field insight, ticket data and service trends to identify training priorities, capability gaps and opportunities to improve first-time-fix performance and overall service excellence.

The Role

As Group Technical Specialist, you will support the delivery of consistent, high-quality technical support across Peak Scientific, Noblegen Cryogenics and Peak Gas Generation, acting as a key contact for regional service teams. You will provide technical guidance on escalations and regional service issues, helping teams achieve timely and effective resolutions.

You will work closely with teams across Technology, Quality, Manufacturing Engineering and regional Service to ensure service requirements are understood and represented. You will also contribute to service readiness activity for new product introductions, engineering changes and product improvement initiatives.

A key part of the role will be translating technical insights into practical learning requirements. You will help ensure training content reflects current field issues, engineering changes, product improvements and service best practice, while supporting the creation and continuous improvement of product and fault-finding training for Field Service Engineers, Technical Support teams and regional trainers.

Key Responsibilities

• Support the Group Technical function in delivering consistent, high-quality technical support across the business.
• Provide technical guidance on escalations and regional service issues to help drive timely and effective resolution.
• Analyse ticket data, field feedback and service trends to identify repeat issues, escalation themes, knowledge gaps and improvement opportunities.
• Translate technical insight into targeted training priorities, learning requirements and capability improvement actions.
• Support the development and continuous improvement of product and fault-finding training.
• Help reduce repeat escalations and avoidable service visits through focused technical learning interventions.
• Work cross-functionally with internal teams to support service readiness, product improvements and continuous improvement initiatives.
• Operate in a closed-loop manner, ensuring actions are tracked, updates are communicated and improvements are completed effectively.

About You

We are looking for someone with experience in technical service, field service, technical support, technical training or a similar product-focused technical role. You will have a strong mechanical and electrical technical understanding, with the ability to support troubleshooting and fault diagnosis.

You should be comfortable interpreting technical schematics, service data, failure trends and engineering information. Knowledge of pressurised systems, pneumatics, gas generation or analytical instrumentation would be advantageous, as would experience supporting or delivering technical training or knowledge transfer.

Key Skills

• Strong technical problem-solving and fault-finding capability.
• Ability to convert technical issues into clear, practical learning requirements.
• Excellent communication skills, with the ability to explain technical information clearly to different audiences.
• Strong cross-functional collaboration skills and the ability to work effectively across departments.
• Analytical approach to identifying repeat themes, knowledge gaps and improvement opportunities.
• Ability to prioritise workload across tickets, escalations and training improvement priorities.

Our values

Put Customer First, keep customer needs at the heart of every decision and action

Be Innovative, always curious and open to new ideas and better ways of doing things

Stay Agile, be responsive and make timely, considered and well-informed decisions taking accountability for the outcomes

Always Respectful, kind and supportive, always look for the best in each other and strive to help one another do a better job

Show Pride & Passion, be proud about what we do and enjoy our work

Peak Scientific is an equal opportunity employer and does not discriminate on the basis of race, color, religion or creed, national or ethnic origin, gender, sexual orientation, genetic background, age, disability, military service, or any category protected under applicable law in its hiring, employment or other programs and activities.

• Manufacture of complete units and sub-assemblies.
• Meet expected quality and productivity targets both of which will be a key measure of an individual’s performance.
• Process units & sub-assemblies through approved test procedures.
• Kit-pack of assemblies and complete units.

Key Duties

• Manufacture of air, oxygen, nitrogen & hydrogen generators.
• Manufacture generator sub-assemblies both mechanical & electrical
• Component testing (leaks & purity)
• Generator functionality test (including electrical, mechanical, leaks, purity/flow, etc)
• Fault find & analysis having technical & functional understanding
• Always observe & execute to Peak’s high-quality standards

• Always Observe & execute to Peak’s processes & work Instructions
• Engage with Engineering Team – ensuring integrity of BOM, Process, etc.
• Engaging with Materials & Warehouse Teams – ensuring stock integrity, expediting shortages, kitting – as required
• Engaging with QA dept. with regards to QA final inspection
• Report & escalate all issues back to your department manager while liaising with appropriate dept. for resolution
• Always comply with Peaks health and safety policy

Key Skills

• Manufacturing background and/or.
• Basic electrical knowledge – preparation of basic harness assembly incl. soldering and crimping techniques.
• Excellent Communication and interpersonal skills
• Self-motivating & team player
• Promoting Continuous Improvement

Reporting to India AMS Manager, the successful candidate will be responsible for the sale of Service Contract / Spares Business to existing / new Peak clients. Additionally, in line with Peak’s strong customer service ethos, the role will involve implementing Aftersales customer service strategies and functions, further providing inputs to develop future strategies.

A. Job Functions

• Service plan sales / Spares Business
• Customer Experience
• Customer / OEM - Relationship Management
• Sales trend analysis and reporting

B. Key Tasks

• Nurturing relationships with OEMs & customers to retain loyalty whilst developing customer service opportunities.
• Meeting Service sales targets for order / Invoicing / collection
• Proactive sales of service plans within / under warranty for PAN India (New Contract Business Acquisition) to ensure service revenue from end user, OEM and distributors.
• Manage complete quote to cash process and update in CRM.
• Identification of up-sale and cross-sale opportunities.
• Develop commercial agreements & product portfolio with OEMs, key accounts.
• Travelling, Meeting, and assisting OEMs & customers time to time for developing relations and managing sales of service plans.
• Taking feedbacks & customer experience through regular connect calls.
• Regular connect with OEMs & Customers to enhance customer experience
• Maintaining records of Gas Generator locations and warranty registrations.
• Updating CRM system SAP with all relevant customer information and orders.
• Accurately preparing and recording sales orders and invoices using the company’s ERP system.
• Working closely with Peak service departments in logistically organising the facilitation of maintenance contracts.

C. Skills Required:

• Knowledge of Sales process and able to drive commercial discussions.
• Customer focussed – able to build relationships and gain trust.
• Able to manage relationships and team working.
• Self-motivated with the capacity to plan time effectively & prioritise.
• Communication – able to communicate clearly and accurately by adopting a range of styles at all levels of organisation.
• Resilience – remains effective in the face of pressure.
• Results driven, ability to manage personal and collective team targets

D. Qualifications & Experience 

• Graduate/ Diploma in Science / commerce (B.com) (Having PG in Science / Commerce/ Business is added advantage)
• At least 3-5 years of Experience in sales and 1-2 years direct experience of handling contract business/ payments will be added advantage

Peak Scientific is an equal opportunity employer and values diversity at our company. We welcome applications from all qualified individuals regardless of their religion and beliefs, race, sexual orientation, age, gender identity, disability or any other protected classification.

Reporting to the General Manager for India, this role will require extensive travel throughout GCC Region.

You will be responsible for:

• Driving revenue growth and achieving sales targets through effective business development strategies
• Working with the extended team in Service Delivery and Service Sales
• Nurturing existing strong, trustworthy relationships with Peak’s partners, OEM’s & end-users
• Regular visits within territory to support, train and educate distributors in Peak products as well as accompanying partners on end user visits
• Negotiating sales agreements, ensuring profit margins are maintained
• Upkeep of leads, opportunities, quotations, prospects/pipeline activity in CRM
• Provide continuous account support to customers pre- and post-sale
• Review sales performance with management and distributor partners on a quarterly basis
• Collaborate with wider functions of the business to meet distributor order expectations and provide an excellent customer experience from lead to delivery.
• Representing the company at trade exhibitions, events and demonstrations where required

You will be customer focused, with the ability to effectively communicate with all areas of the business, whilst taking responsibility for negotiating and ensuring maximum market coverage across key accounts, owning the territory as your own business unit. The successful candidate will be educated to degree level (Scientific degree is desirable) with a proven track record in Capex selling and partner management experience -or experience in sales with a track record in a similar industry operating a multi-distributor sales model.

Knowledge of the assigned market with relevant industry experience (B2B) would be highly beneficial and you’ll be an excellent problem-solver, both technically and commercially. In addition to strong business acumen, you will be ambitious, driven and thrive being measured by results, whether that’s new business revenue, development and growth of existing business and/or effective territory coverage.

This role will be challenging and fast-paced as well as rewarding and engaging. In return, you’ll have a supportive work environment, and the chance to make a real contribution to the future growth and success of a global business. If you're looking to be valued and appreciated, then look no further as we would love to hear from you and tell you more about this opportunity. Our values at Peak are structured around our colleagues, our customers and our service, our priority is always on delivering successful outcomes for our customers.

Established over 25 years, Peak Scientific is a leading innovator in the design, manufacture and support of high-performance gas generators for analytical laboratories, with direct operations in every continent around the world. This success is a result of a continual focus on manufacturing cutting-edge products and in directly supporting customers across the world with industry-leading service and maintenance. With over 20 overseas offices across every continent and over 800 staff globally, Peak is one of Scotland’s manufacturing success stories of the past decade. This is a rare opportunity to be a part of that, as we move into the next phase of growth, consolidation and global expansion with plans to establish new manufacturing and distribution capacity, both in the UK and internationally.

There is a competitive remuneration package and the opportunity to develop within a rapidly expanding technology manufacturing business, in a very energised and challenging environment. If you can see yourself in our global business, please click the Apply button.

Reporting to the National Sales Manager, the position holder will be responsible for sales of Peak product and services, email quotations and follow up to ensure sales targets are met and customer satisfaction is upheld.  

1. Main Job functions

• Customer engagement and relationship management by call, email and face to face visits, site surveys and co-visits with colleagues and business partners.
• Foster and manage relationships, sales and educate distributors and OEMs of gas generation technology and applications.
• Respond to all enquiries in a timely and supportive manner

• Actively identify new sales and service leads by phone, email, meetings, conferences, marketing events both electronically and in person.

• Organise and attend marketing events.

B.  Key Tasks:

• Identify new customers and quote for their gas requirements
• Qualify new opportunities by explaining products and services
• Pipeline and quotation growth
• Assure service quotes are sent for on-time servicing
• Manage client and re-seller calls, emails & meetings
• Communicate information and documents to customer, business partners, administration, delivery, procurement and maintenance teams
• Prepare supportive material for proposals, meetings and conferences.
• Arrange and attend sales presentations/ meetings/ webinars/ conference
• Update team of trends, new markets and opportunities identified
• Forecast product requirements based on opportunity analysis

Skills Required:

• Multi-tasking and multi account management ability
• Use of computing, typing, spreadsheets, Internet search engines, data bases and general administrative time management tasks
• Optimistic and driven approach to customer engagement – including phone calls, face-to-face and email communication
• Strong customer focus and desire to improve knowledge.
• Excellent inter-personal skills: able to develop relationships and adapt to different cultures, personalities, environments and departments.
• Well- developed listening, influencing, networking, organisational and interpersonal skills
• Clear communication skills: including presentations, written and verbal.
• Self-starter: able to work with minimum direction or supervision.
• Ambitious: Continuously strive to improve knowledge base and keep up-to-date with local market, customers and opportunities.
• Enthusiasm: Ensure a zest for the job- has a positive, eager, energetic and responsive attitude.
• Able to overcome objections, have proven persuasion skills and problem-solving skills

Desired skills:

• Previous experience in sales eg: sales with a scientific / medical/ industrial company.
• Use of and ERP system such as SAP/ SalesForce / Oracle
• Microsoft 365: Word, Excel, PowerPoint, SharePoint, Teams
• Resilience
• Knowledge of the scientific sector, OEM products and applications – desired not essential.

Duties and Responsibilities

• Identify and research new markets, analyze industry trends, and understand customer needs to develop targeted strategies that drive profitable sales growth.
• Maintain a high level of engagement with business partners and customers to meet objectives and uncover opportunities that align with business requirements.
• Partner with Territory Sales Managers to design and execute strategies that enhance revenue, increase market penetration, and improve win rates.
• Collaborate with the Head of Business and Country Manager to deliver tailored sales solutions that accelerate the sales cycle and ensure commercial success.
• Monitor and discuss market prospects, emerging trends, customer concerns, and potential business threats to inform strategic decisions.
• Take ownership of maintaining a healthy sales funnel and provide accurate sales forecasts to support business planning and supply chain operations.
• Leverage sales tools to profile prospects and gather actionable intelligence on sales opportunities.
• Foster strong relationships with customers to ensure their needs are met and identify opportunities for cross-selling and upselling.
• Represent the company and support distributors at trade exhibitions, product demonstrations, and industry events. Manage lead generation and follow-up activities from these engagements.
• Travel as needed to support business activities including customer visits, OEM engagements, distributor training, and relationship management.

Experience

• Proven track record in identifying growth opportunities, developing go-to-market strategies, and driving revenue through new market penetration and strategic partnerships.
• Skilled in building and managing high-performing distributor networks, including onboarding, performance monitoring, and aligning partners with business objectives.
• Experienced in leading sales initiatives, managing pipelines, forecasting, and collaborating with cross-functional teams to achieve commercial goals and enhance customer satisfaction.

Skills and Qualifications

• Adept at aligning technical solutions with commercial goals to drive customer satisfaction and business success.
• Friendly, approachable, and service-oriented, with a strong focus on delivering high levels of customer engagement and satisfaction.
• Excellent interpersonal skills with a proven ability to develop and maintain long-term, trust based relationships.
• Skilled in resolving both technical and commercial challenges with practical, results-driven solutions.
• Technically astute with experience in complex, project-based sales environments.
• Solid understanding of industrial gases, on-site gas generation, air compressors, and related markets and industries.
• Experienced in selling both CapEx and OpEx-based solutions tailored to customer needs.
• Embraces a cooperative working style, shares knowledge openly, and contributes to a positive and process-driven team environment.
• Strong verbal and written communication skills, capable of presenting complex or technical information clearly and concisely.
• Comfortable working across diverse cultures within Southeast Asia, with strong crosscultural communication skills
• A proactive self-starter with a “do what it takes” attitude, committed to achieving sustainable and measurable outcomes.
• Maintains composure and professionalism in high-pressure situations, demonstrating emotional intelligence and self-control.

Overview
The Territory Sales Incharge will be responsible for driving business development and sales growth for
the Peak International Group product portfolio, including Peak Scientific, Peak Gas Generation,
and Noblegen, across Hong Kong and Malaysia. This role is critical in expanding both instrument
sales and aftermarket service sales by identifying new market opportunities and building a
strategically aligned, contractually managed distribution network.
The Territory Sales Incharge will collaborate closely with Regional Sales Managers, Market Development
specialist, distribution partners, and OEMs to deliver customer-focused solutions that drive
commercial success. The role requires a strong blend of technical knowledge, sales acumen, and
relationship management skills to ensure sustainable growth and enhanced market presence.

Duties and Responsibilities
 Develop and implement a comprehensive territory sales plan to drive revenue growth,
increase market penetration, and improve win rates, ensuring achievement of sales targets.
 Maintain strong engagement with business partners and customers within the assigned
territories to meet business objectives and uncover new opportunities.
 Conduct regular customer visits to understand their needs, provide tailored solutions, and
ensure high levels of satisfaction and retention.
 Monitor and analyze market trends, customer feedback, and competitive activity to identify
risks and opportunities, informing strategic business decisions.
 Work closely with internal teams to deliver customized sales and service solutions that
accelerate the sales cycle and support commercial success.
 Take ownership of the sales pipeline, ensuring a healthy funnel and providing accurate
forecasts to support business planning and supply chain alignment.
 Negotiate and manage distributor agreements, ensuring pricing compliance and alignment
with company policies to support long-term business sustainability.
 Provide training, tools, and ongoing support to distribution partners to enhance their
capabilities and performance.
 Utilize CRM and sales tools to profile prospects, track opportunities, and gather actionable
market intelligence.
 Build and nurture strong customer relationships to identify cross-selling and upselling
opportunities that drive incremental value.
 Represent the company and support distributors at trade shows, product demonstrations,
and industry events. Manage lead generation and follow-up from these engagements.
 Travel as required to support business activities, including customer visits, OEM
engagements, distributor training, and relationship development.
 

Experience
 Proven track record in identifying growth opportunities, developing go-to-market strategies,
and driving revenue through new market penetration and strategic partnerships.
 Experienced in leading sales initiatives, managing sales pipelines, forecasting revenue, and
collaborating with cross-functional teams to achieve commercial objectives.
 Demonstrated success in growing service sales through customer retention strategies,
service contract upselling, and lifecycle support programs.
 Strong understanding of business culture, regulatory environments, and Government Tender
Procedures within assigned territories (e.g., Hong Kong and Malaysia).
 Proven ability to build and maintain long-term customer relationships, ensuring satisfaction
and identifying opportunities for cross-selling and upselling.
 Experience in selling complex, technical, or capital equipment solutions, ideally within the
scientific instrumentation or industrial gas generation sectors and related markets and
industries.
 Experienced in selling both CapEx and OpEx-based solutions tailored to customer needs.
 Experience representing the company at industry events, managing lead generation, and
converting opportunities into sales.

Skills and Qualifications
 Adept at aligning technical solutions with commercial goals to drive customer satisfaction
and business success.
 Friendly, approachable, and service-oriented, with a strong focus on delivering high levels of
customer engagement and satisfaction.
 Skilled in building, onboarding, and managing high-performing distributor networks,
including performance monitoring and aligning partners with business goals.
 Excellent interpersonal skills with a proven ability to develop and maintain long-term, trust based
relationships.
 Capable of resolving both technical and commercial challenges with practical, results-driven
solutions.
 Technically astute with hands-on experience in complex, project-based sales environments.
 Embraces a cooperative working style, shares knowledge openly, and contributes to a
positive and process-driven team environment.
 Strong verbal and written communication skills, capable of presenting complex or technical
information clearly and concisely.
 Comfortable working across diverse cultures within assigned territories, with strong crosscultural
communication skills and adaptability.
 A proactive self-starter with a “do what it takes” attitude, committed to achieving
sustainable and measurable outcomes.
 Maintains composure and professionalism in high-pressure situations, demonstrating
emotional intelligence and self-control.

Territory Sales Singapore will be driving the Gas Generator sales & profitability within Singapore Territory. While managing business partners and direct customers, the individual will actively collaborate with Country Manager to identify the market needs & franchise sales and marketing strategies to achieve global business objectives.

Duties and Responsibilities

• Lead, develop and manage gas generator business in Singapore for Peak Scientific to achieve revenue targets.
• Develop and execute business strategies to enhance revenue, market penetration and win rates.
• Cultivate relationships with customers to ensure their needs are being met, uncover opportunities up/ cross selling opportunities while ensuing customer satisfaction.
• Collaborating with cross departments to ensure customers needs are met and delivered.
• Negotiating sales contract with customer and ensuring all terms and conditions are met without negatively impacting the revenue margin.
• Take full ownership on managing healthy sales funnel and provide sales forecast to support business understanding and supply chain.
• Utilize sales tools to profile and gather sales opportunity intelligence.
• Undertake Marketing support as and when required.
• Represent the company at relevant conferences and exhibitions to promote PEAK.

Experience

• Prior Sales experience and Proven track record in Scientific Instruments.
• Understanding of Singapore business culture and Government Tender Procedure.
• Knowledge of Gas Chromatography markets and applications would be beneficial.

Skills and Qualifications

• Degree in Business, Marketing, or related field.
• Minimum 5 years of work experience in similar role.
• Ability to effectively communicate with all areas of the business.
• Ability to make swift commercial decision benefiting the business.
• Excellent problem solver for both technical and commercial problems.
• Excellent interpersonal skills with the ability to motivate and ensure deadlines are met
• A strong business acumen

Port Melbourne, Melbourne | Full-time | Office-based, Monday to Friday
Service Delivery | Reporting to the Service Delivery Manager, Oceania

About the role

Are you a highly organised administrator who enjoys coordinating people, customers and logistics? We are looking for a Workload and Office Administrator to keep our field service operations across Australia and New Zealand running smoothly.

In this busy, hands-on administrative role, you will coordinate service schedules, communicate with customers, arrange travel, manage service tickets, support spare-parts logistics and help maintain an efficient warehouse. Your work will enable our Field Service Technicians and Engineers to focus on delivering excellent technical service.

This is a non-technical role and does not require engineering or repair experience.

What you’ll do

• Plan, schedule and manage service activities, including preventative maintenance, installations, breakdowns, site surveys, upgrades and commissioning visits.
• Coordinate field staff calendars, customer bookings, site access requirements and job-readiness information.
• Act as the administrative point of contact for field service enquiries and provide timely, professional customer updates.
• Create, monitor and close service tickets accurately, maintaining complete service histories and supporting KPI reporting.
• Arrange flights, accommodation, vehicle hire and regional transport in line with company policy and cost expectations.
• Order and track spare parts and preventative-maintenance kits, ensuring parts are available for scheduled work.
• Pick, pack and dispatch parts; coordinate freight; manage goods receipt and stock allocation; and support stocktakes and audits.
• Maintain accurate customer, equipment and service records across SAGE, SAP, CRM or other ERP systems.
• Provide broader administrative support to the Service Delivery team, including monthly activity reporting and head-office data requests.

What you’ll bring

• Previous experience in service coordination, customer service administration, logistics coordination, scheduling or operations support.
• Experience using ERP, CRM or service-management systems.
• Strong Microsoft Office skills.
• Excellent organisation, planning and attention to detail.
• Clear written and verbal communication skills.
• The ability to manage multiple priorities while remaining calm, accurate and responsive.
• A proactive, customer-focused approach with strong ownership and collaboration skills.

It would be an advantage if you have

• Experience in a field service organisation or supporting engineers and technical teams.
• Knowledge of SAGE, SAP, Salesforce or similar systems.
• Warehouse, inventory, freight or logistics administration experience.

Why this role?

You will play a central role in connecting customers, field staff and internal teams across Oceania. This opportunity will suit someone who takes pride in accurate administration, enjoys solving coordination challenges and wants to make a visible contribution to service quality and customer experience.

Apply now

If you are organised, customer-focused and ready to support a fast-moving service team, we would like to hear from you. Please submit your application outlining your relevant experience.

Westford, MA - Hybrid role, 3 days onsite

Estimated Annual Base Salary: $110,000-$140,000

Peak Scientific

PEAK Scientific is a leading nitrogen generator manufacturer and global expert in high-performance nitrogen gas generator and hydrogen gas generator systems for LC-MS, GC, GC-MS and other applications used in laboratories around the world. Putting our customers first is at the heart of everything we do which is why we help lower operational costs, reduce environmental impact and remove the uncertainty and inconvenience of traditional recurring gas supply with an in-house gas generation solution from PEAK Scientific.

Job Overview

Responsible for operational execution of marketing and customer service strategy, providing day-to-day management, prioritisation and resourcing of regional marketing and customer service teams and manage the implementation of PEAK International Group brands’ messaging and regional brand identity. Ensure marketing effectiveness and customer service best practice adhered to, supporting regional business objectives and driving regional sales through demand generation, customer acquisition and best-in-class customer service. Execute planned marketing activities including, but not exclusive to events; online/offline promotion; co-marketing with key partners and localised advertising, executed to deliver maximum ROI.

Key Duties

• Manage regional function, supporting with necessary training and with effective objectives in line with strategic direction from General Manager and Group Head of Marketing
• Lead promotional activities to drive awareness of PEAK Group products within target markets
• Monitor and ensure regional business unit compliance with ISO:9001 2015 standard operating procedure for complaint and feedback handling
• Discover root cause and implement resolutions working closely with key stakeholders to achieve successful outcomes for customers and prevent reoccurrence
• Monitor and drive local internal understanding of Net Promoter Score, best practice customer service and Zendesk adherence
• Develop local customer journey mapping, creating recommendations and action improvements to enhance the overall customer experience
• Report complaints, NPS and resolutions to General Manager and key internal stakeholders
• Drive demand generation and new customer acquisition, working closely with regional sales
• Gather and distribute relevant market, competitor and customer intelligence to key internal stakeholders using data effectively to drive marketing effectiveness
• Develop marketing localisation to suit key regional markets and channel partners
• Deliver maximum ROI from regional marketing budget in line with set KPIs and objectives
• Reporting of regional marketing KPIs and activities to senior management
• Engage proactively with key external stakeholders unlocking collaborative marketing opportunities and business intelligence
• Foster strong working relationships with internal functions as well as regional and group teams, encouraging interactions at all levels to ensure effective support and business cohesion

Team Management

• Monitor and manage work level and performance standards (including but not limited to marketing KPIs, PDO attainment, attendance, conduct, expense control, etc.)
• Ensure all unauthorised/unplanned absences are effectively managed
• Motivate and encourage your team to realize their full potential and delivering on PDOs
• Proactively manage and monitor individual and team performance to ensure work objectives and standards are achieved and formally address sub-standard performance quickly and constructively, in line with policy
• Actively seek to develop the skills and capabilities of the team addressing any skills gaps identified

Key Skills

• Experience in Marketing Management role for minimum of 5 years
• Technical ability to oversee current activity and drive progress
• Experience working to ISO:9001 2015 standards and complaint procedures beneficial
• Experience working with customer service platforms such as Zendesk advantageous
• Good working knowledge of NPS and customer service best practice
• Strong organizational skills and close attention to detail
• Ability to effectively present information and respond to questions from colleagues, customers and the media
• Ability to solve practical problems
• Grounded understanding and working experience of marketing strategy and tactical execution
• Ability to get the best from your team
• Experience in commercial and/or life sciences advantageous

Living by the Peak Values

• Put Customer First, keep customer needs at the heart of every decision and action
• Be Innovative, always curious and open to new ideas and better ways of doing things
• Stay Agile, be responsive and make timely, considered and well-informed decisions taking accountability for the outcomes
• Always Respectful, kind and supportive, always look for the best in each other and strive to help one another do a better job
• Show Pride & Passion, be proud about what we do and enjoy our work

Peak Scientific is an equal opportunity employer and does not discriminate on the basis of race, color, religion or creed, national or ethnic origin, gender, sexual orientation, genetic background, age, disability, military service, or any category protected under applicable law in its hiring, employment or other programs and activities.

Hybrid role: Westford, MA - 3 days onsite

Estimated Annual Base Salary: $65,000-$80,000

Peak Scientific

PEAK Scientific is a leading nitrogen generator manufacturer and global expert in high-performance nitrogen gas generator and hydrogen gas generator systems for LC-MS, GC, GC-MS and other applications used in laboratories around the world. Putting our customers first is at the heart of everything we do which is why we help lower operational costs, reduce environmental impact and remove the uncertainty and inconvenience of traditional recurring gas supply with an in-house gas generation solution from PEAK Scientific.

Job Overview

As Technical Support Specialist reporting to the Head of Service & Operations – North America, you will take full ownership of technical and service enquiries for our Customers, OEMs, Field and Office teams.

Duties and Responsibilities

• Providing a high level of technical support in conjunction with the service management  system.
• Prioritizing and scheduling of customer requested service/maintenance requests.
• Responding to and recording all incoming technical calls and emails.
• Maintaining up to date customer records.
• Informing line manager of all serious complaints and escalation.

Skills and Qualifications

• Associates degree or technical school background and 5 years’ experience in a technical field
• Complete and detailed understanding of pressure systems and transportable gases
• Good practical skills and a methodical approach to resolving problems.
• Experience in Fault Diagnosis.
• Ability to read/follow electrical, mechanical, and pneumatic diagrams.
• Good practical skills and a methodical approach to problem solving.
• Strong telephone manner and Microsoft Office Skills.
• Knowledge of CRM systems.
• Self-motivated and the ability to work with minimal supervision.

Living by the Peak Values

• Put Customer First, keep customer needs at the heart of every decision and action
• Be Innovative, always curious and open to new ideas and better ways of doing things
• Stay Agile, be responsive and make timely, considered and well-informed decisions taking accountability for the outcomes
• Always Respectful, kind and supportive, always look for the best in each other and strive to help one another do a better job
• Show Pride & Passion, be proud about what we do and enjoy our work

Peak Scientific is an equal opportunity employer and does not discriminate on the basis of race, color, religion or creed, national or ethnic origin, gender, sexual orientation, genetic background, age, disability, military service, or any category protected under applicable law in its hiring, employment or other programs and activities.

Westford, MA - Onsite Monday-Friday

Estimated Base Salary: $90,000 - $125,000

Peak Scientific

PEAK Scientific is a leading nitrogen generator manufacturer and global expert in high-performance nitrogen gas generator and hydrogen gas generator systems for LC-MS, GC, GC-MS and other applications used in laboratories around the world. Putting our customers first is at the heart of everything we do which is why we help lower operational costs, reduce environmental impact and remove the uncertainty and inconvenience of traditional recurring gas supply with an in-house gas generation solution from PEAK Scientific.

Job Overview

The Warehouse & Logistics Manager is accountable for the end-to-end management of all warehouse operations and inbound/outbound logistics across North America, ensuring goods move efficiently, safely, and compliantly from receipt through to successful customer delivery.

This role owns the day-to-day running of the warehouse facility — including inventory control, goods-in and goods-out processing, storage optimization, health and safety, and scheduling, driving continuous improvement across the logistics function.

A core part of the role is ownership of Logistics KPIs, including on-time-in-full (OTIF) delivery, order fulfilment accuracy, freight cost, and carrier performance to agreed service levels. The manager is expected to track, report, and act on these metrics regularly, identifying root causes of underperformance and implementing corrective and preventative actions in collaboration with carriers, freight forwarders, and internal stakeholders. Cost control and process efficiency are priorities, alongside maintaining service levels.

The role also carries direct responsibility for Trade Compliance across all North American import and export activity. This includes determining and validating country of origin for goods moving into and out of the region, ensuring correct commodity/HTS code classification is applied and maintained in SAP, and managing the calculation and accuracy of import duties and taxes. The manager works closely with freight forwarders/customs brokers to ensure documentation (commercial invoices, certificates of origin, customs entries) are accurate and compliant with U.S. and Canadian import regulations, and stays current on any changes in tariff schedules, trade agreements and regulatory requirements that could affect landed cost, clearance timelines, fiscal compliance and documentation. This blend of operational logistics management and regulatory compliance oversight makes the role both hands-on and strategically important to protect the business from customs delays, penalties, or cost overruns.

Duties and Responsibilities

Strategy and Development

• Continuously evolve carrier strategy and mode for cost efficiency and carbon footprint reduction
• Develop a trade compliance framework (processes, controls and training) in line with group-wide compliance objectives and foster trade compliance networks in territory.
• Continuous improvement of warehouse operations, Lean Six Sigma
• Policies and process documentation, developing S&OP’s, working policies.
• Build stakeholder network – group logistics, trade compliance, service and procurement to align local process to group strategy.
• Risk and resilience planning – service levels and continuity plans for the region.
• Support budgeting, input into annual logistics/warehouse budget setting and capital investment.
• Talent and succession planning – building team capability, training plans, and succession pipeline within the logistics/warehouse team.

General and Task Management

• Own day-to-day running of the warehouse facility, including goods-in, put-away, picking, packing, and dispatch.
• Maintain inventory accuracy through cycle counting, stock reconciliation, and root-cause resolution of variances.
• Optimize warehouse layout, storage capacity, and workflow to support throughput and cost efficiency.
• Manage warehouse workforce planning, scheduling, and performance
• Ensure health, safety, and regulatory standards are met across all warehouse activity.
• Own and report against logistics KPIs, including OTIF delivery, fulfilment accuracy, freight cost, and carrier performance.
• Manage relationships with carriers, freight forwarders, and third-party logistics providers, including SLA and rate reviews.
• Identify root causes of KPI underperformance and lead corrective action plans with internal and external stakeholders.
• Drive continuous improvement initiatives to reduce cost-to-serve and improve delivery reliability and to reduce carbon footprint.
• Support demand planning and inventory positioning to maintain service levels through volume fluctuations.
• Determine and validate country of origin for goods imported into and exported from the region.
• Ensure correct commodity/HTS code classification is applied and maintained across the product range, maintained in SAP.
• Manage the accuracy of import duty and tax calculation, working with customs brokers to control landed cost.
• Ensure customs documentation (commercial invoices, certificates of origin, customs entries) is accurate, complete, and audit-ready.
• Monitor changes in U.S. and Canadian trade regulation, tariff schedules, and trade agreements and assess business impact.
• Escalate and manage resolution of customs compliance issues, working cross-functionally with group trade compliance where required.
• Accountability for the end-to-end coordination of Dangerous Goods shipments, ensuring compliance with IATA/ADR regulations and accurate documentation throughout.

Requirements

• Minium 3 years’ experience managing logistics and warehouse operations in a manufacturing, and/or distribution environment.
• Demonstrated experience in North American import/export compliance, including customs classification and duty management, HTS classification, and country of origin rules.
• Track record of managing carriers, freight forwarders, and third-party logistics providers
• Experience managing and developing a warehouse team.
• Demonstrated Health & Safety acumen, fostering a safety-first culture.
• Strong analytical skills, with the ability to interpret KPI data and drive corrective action.
• Proficient with warehouse management systems (WMS) and ERP platforms (SAP).
• Clear, confident communicator able to work cross-functionally with operations, service, sales, and group trade compliance as well as external stakeholders
• Familiarity with safety standards and compliance requirements
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and meet deadlines.

Living by the Peak Values

• Put Customer First, keep customer needs at the heart of every decision and action
• Be Innovative, always curious and open to new ideas and better ways of doing things
• Stay Agile, be responsive and make timely, considered and well-informed decisions taking accountability for the outcomes
• Always Respectful, kind and supportive, always look for the best in each other and strive to help one another do a better job
• Show Pride & Passion, be proud about what we do and enjoy our work

Peak Scientific is an equal opportunity employer and does not discriminate on the basis of race, color, religion or creed, national or ethnic origin, gender, sexual orientation, genetic background, age, disability, military service, or any category protected under applicable law in its hiring, employment or other programs and activities.